Thomas Tharakan Kuttiyil Oommen.
Active: State PFML Delivery

Thomas Tharakan Kuttiyil Oommen.

Salesforce Functional Consultant specializing in the complex intersection of state legislative policy and enterprise architecture.

View Expertise Professional Profile
Thomas Tharakan Kuttiyil Oommen
2+
State PFML Programs
1M+
Citizens Served
Cert
Salesforce Business Analyst

Functional Ownership

01. Statewide Paid Leave Program | Interfaces and Payment Systems

Functional Lead for the Payments and Interface modules within a statewide paid leave benefits and premium tax platform. Designed the logic for premium collections, employer financial tracking, and secure data exchange between Salesforce and external state financial systems.

Payment Processing System Interfacing

02. DC PFL | Benefit Architecture

Directed the translation of Medical and Bonding Leave into functional system journeys. Owned the requirements for eligibility determination and the claimant intake experience.

Statutory Analysis Claimant UX

Technical Ecosystem

The tools and frameworks I use to bridge policy and implementation.

Platform

  • Public Sector Solutions (PSS) Expert
  • Flow Builder Advanced
  • Data Loader Migration

Integration

  • MuleSoft (Middleware) Functional Design
  • REST / SOAP APIs Postman
  • Batch Job Scheduling Lead

Delivery

  • Azure DevOps / JIRA Agile
  • Lucidchart / Visio Expert
  • UAT Strategy Lead

Statewide Paid Leave & Premium Tax

Design of a statewide paid family and medical leave benefits system and functional architecture for its premium tax engine. Managing premium collection models and employer portals within the Salesforce ecosystem.

Tax System Implementation Benefit System Implementation

DC Paid Family Leave

Translating bonding and medical leave rules into claimant benefit journeys.

Benefits Admin

Platform Fluency

Certified Salesforce Business Analyst focused on Public Sector Solutions (PSS).

Salesforce BA Certified

Field Notes & Insights

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